Last Updated: August 31, 2026
At Shobla, we curate rather than collect. Every Banarasi weave, Rajasthani print, and Punjabi jutti is handpicked for its craft, quality, and authenticity. Because of the delicate nature of our handcrafted Indian textiles, we maintain a strict quality control process before dispatching any order.
To maintain the integrity and hygiene of our curated collection, we do not offer returns or exchanges for change of mind, color preference, or size issues once an order has been shipped.
Please read our comprehensive policy below.
1. Cancellation Policy
Cancellations Before Dispatch: We process our orders quickly. If you have placed an order in error or changed your mind, you can cancel your order before it has been dispatched from our warehouse.
To cancel, please email us immediately at hello@shobla.com with your Order ID.
If the order has not yet been shipped, we will cancel it and initiate a 100% refund to your original payment method.
Cancellations After Dispatch: Once an order has been handed over to our delivery partners and a tracking number is generated, the order cannot be cancelled.
2. Return Policy (Exceptions Only)
All sales at Shobla are final. We do not accept returns or exchanges for subjective reasons (e.g., “I don’t like the fit,” or “I changed my mind”).
Legal Exceptions (Damaged, Defective, or Wrong Item): In compliance with the Consumer Protection (E-Commerce) Rules, 2020, we will gladly accept a return and offer a full refund or replacement only in the following highly unlikely scenarios:
The product received is physically damaged or defective.
The product received is entirely different from the item ordered (e.g., wrong design or wrong item).
Note: Handcrafted textiles (like Banarasi and Rajasthani weaves) naturally have slight variations in thread work, color, and texture. These are hallmarks of authentic Indian craft, not defects.
3. How to Claim a Return for a Defective/Wrong Item
If you receive a defective or incorrect item, you must notify us within 48 hours of delivery. Claims made after this window will not be accepted.
Record Proof: We highly recommend taking a continuous unboxing video when opening your package. This is the fastest way to verify a transit damage or wrong item claim.
Contact Us: Email hello@shobla.com within 48 hours of delivery with your Order ID, clear photos of the defect/wrong item, and the unboxing video.
Verification: Our team will review your claim within 2 business days.
Reverse Pickup: If your claim is approved, we will arrange a free reverse pickup from your delivery address. The item must be returned unused, unwashed, and with all original Shobla tags and packaging intact.
4. Refund Policy
For Approved Cancellations (Before Dispatch): Refunds will be processed immediately upon cancellation confirmation. It typically takes 5 to 7 business days for the amount to reflect in your original bank account, credit card, or UPI wallet, depending on your bank’s processing time.
For Approved Returns (Defective/Wrong Item): Once the returned item reaches our warehouse and passes the quality inspection, we will initiate your refund.
Prepaid Orders: The refund will be credited back to your original payment method within 5 to 7 business days of us receiving the item.
Cash on Delivery (COD): If you paid via COD, our team will contact you to securely collect your bank account or UPI details to process the refund.
5. Contact Us
If you have any questions regarding your order, our dedicated team is here to help.
Email: hello@shobla.com
Operating Hours: Monday to Saturday, 10:00 AM to 6:00 PM (IST)