Privacy Policy for Shobla.com
Last Updated: August 31, 2026
Welcome to Shobla (accessible at www.shobla.com). This Privacy Policy explains how M/S SHOBLA (“Shobla”, “we”, “our”, or “us”) collects, uses, stores, shares, and protects your personal information when you visit or make a purchase from our website.
By accessing or using Shobla.com, you agree to the collection and use of information in accordance with this Privacy Policy and our Terms of Service.
1. Information We Collect
We collect information that is necessary to provide you with a smooth, customized shopping experience for our curated apparel and footwear collections.
- Personal Identification Information: Name, email address, mobile phone number, delivery/shipping address, and billing address.
- Payment Information: Payment details processed through encrypted, PCI-DSS-compliant payment gateways (e.g., Razorpay, PayU, Stripe, or Cash on Delivery details). Note: Shobla does not store complete credit/debit card numbers or CVV codes on its servers.
- Order & Interaction History: Details of the sarees, suits, juttis, or accessories you purchase, wishlist items, customer service inquiries, and return/exchange requests.
- Technical & Device Data: IP address, browser type, operating system, device identifiers, pages viewed, time spent on pages, and referral URLs.
2. How We Use Your Information
We use the information collected from you for the following purposes:
- Order Fulfillment: Processing transactions, arranging shipping and delivery of your orders through logistics partners, and handling returns, refunds, or exchanges.
- Customer Communication: Sending order confirmations, dispatch alerts, tracking details, and responding to your customer support queries.
- Personalization & Experience: Improving website navigation, recommending products based on your preferences, and enhancing our product curation.
- Marketing & Promotions (With Consent): Sending newsletters, promotional offers, and updates on new arrivals via email, SMS, or WhatsApp. You may opt out of marketing communications at any time.
- Legal Compliance & Security: Preventing fraudulent transactions, securing our website, and complying with statutory tax and e-commerce regulations in India.
3. Cookies and Tracking Technologies
Shobla.com uses cookies, pixels, and similar tracking technologies to:
- Keep items in your shopping cart while you browse.
- Recognize you when you return to our website.
- Analyze site traffic, user interactions, and conversion rates to improve user experience.
You can set your browser to refuse all or some cookies. However, disabling cookies may affect certain website features, such as checkout or saving your cart.
4. Sharing of Your Information
We do not sell, rent, or trade your personal data to third parties. We share your information only with trusted service providers who assist us in operating our business, under strict confidentiality agreements:
- Logistics & Courier Partners: To deliver your orders safely to your doorstep (e.g., Delhivery, Bluedart, Shiprocket).
- Payment Gateways & Financial Services: To securely process online transactions and manage refunds.
- Technology & Analytics Providers: Third-party tools (e.g., Google Analytics, Shopify/WooCommerce backend hosting) that help us run and optimize our website.
- Legal Authorities: When required by law, court order, or government regulation, or to protect the safety and rights of Shobla, our customers, or the public.
5. Data Security & Storage
We implement industry-standard physical, electronic, and procedural safeguards (including SSL encryption) to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, please note that no transmission over the internet is 100% secure.
Your personal information is stored and processed on secure servers in India or compliant cloud servers in accordance with applicable data protection regulations.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, satisfy accounting or tax obligations, and resolve any customer disputes. When your data is no longer needed, it is securely deleted or anonymized.
7. Your Rights
Under applicable data protection laws, you have the right to:
- Request access to the personal data we hold about you.
- Request correction or updating of inaccurate or incomplete information.
- Request the deletion of your personal data, subject to legal and transactional obligations.
- Withdraw your consent for marketing communications at any time.
To exercise any of these rights, please contact our Grievance Officer using the details below.
8. Grievance Redressal (Mandatory)
In accordance with the Information Technology Act, 2000, the Consumer Protection (E-Commerce) Rules, 2020, and the Digital Personal Data Protection Act, 2023, the details of our designated Grievance Officer are provided below:
- Name: Ojasvi Atreta
- Designation: Grievance Redressal Officer
- Company Name: M/S Shobla
- Postal Address: Shobla Studio, Atreta Building, New Seri, Rohru, Shimla, 171207
- Email: hello@shobla.com
We will acknowledge any complaint within 48 hours and resolve the issue within 30 days from the date of receipt.
9. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our operational, legal, or regulatory practices. Any updates will be posted on this page with an updated “Last Updated” date. We encourage you to review this page periodically.
10. Contact Us
If you have any questions or feedback regarding this Privacy Policy, please reach out to us at:
- Email: hello@shobla.com
- Address: Shobla Studio, Atreta Building, New Seri, Rohru, Shimla, 171207
- Website: https://shobla.com